Privacy Policy
Last revised: 27 October 2026
This notice describes how personal information is handled when you visit NeonDot Creatives, open an account, order services or contact us. The controller is:
NeonDot Creatives
14, Shofidiya Close, Surulere, Lagos State, Nigeria
Email: [email protected]
Information you give us can include your name, username, password, email, phone number, date of birth if requested, professional background, order details, uploaded material, feedback, testimonials and survey responses. We do not seek sensitive information such as health, religion or political beliefs.
When you browse, cookies and related tools may collect your IP address, device, browser and operating system, pages viewed, time on the site, referring URL and approximate location. If third-party sign-in is offered and used, that provider may share limited information according to your settings. Payment providers process card details; we keep transaction records for verification, fraud prevention and legal requirements rather than storing card details.
We use information to operate accounts, fulfil orders, respond to enquiries, send service updates, prevent fraud, improve the site and meet legal, regulatory and tax obligations. Depending on the purpose and applicable law, processing may be based on your consent, performance of a contract, our legitimate interests or a legal obligation. Promotional messages and newsletters are sent with consent where required.
We do not sell or rent personal information. Hosting, payment, analytics and other service providers may receive data for agreed purposes; information may also be disclosed to authorities when required or in a merger, acquisition or asset sale. We require relevant providers to protect information and use it for agreed purposes.
We retain information for as long as needed to deliver services, manage accounts, meet legal and tax requirements, enforce agreements and resolve disputes. Inactive or deleted accounts are removed in accordance with applicable retention requirements. We may retain a suppression list after a marketing opt-out. We use security measures, but no system is completely secure; please protect your login details.
Cookies may support functionality, usage analysis and personalised content or advertising. Browser controls can restrict them, though features may be affected; see our Cookie Policy. External sites have their own privacy practices. Our site does not currently respond to Do-Not-Track signals.
Our services are for people aged 18 or older. We do not knowingly collect information from minors and will delete it promptly if discovered.
Depending on applicable law, including the Nigeria Data Protection Act 2023, you may have rights to access or correct your information, request deletion or restrictions, object to certain processing, obtain portable data, or withdraw consent. Rights and exceptions vary by circumstance. Contact [email protected] to make a request or raise a security concern. You may also complain to the Nigeria Data Protection Commission or another competent authority.
We may update this notice and publish the revised version here. For significant changes, we may also send an email or display a site notice.