NEONDOT CREATIVE AGENCY

Privacy Policy

Effective Date: July 9, 2026

Neondot Creative Agency (“we,” “us,” or “our”) operates neondotcreatives.com. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, book a call, or engage our services.

By using our website or services, you agree to the collection and use of information as described in this policy.

1. Information We Collect

We collect the following categories of information:

  • Contact details you submit through our website form: name, email address, company name, service/package of interest, and message content.
  • Communications you send us directly via email or WhatsApp.
  • Payment-related information processed through our payment provider, PAYONUS, when you pay for a package (see Section 4).
  • Basic technical data such as browser type, device type, and pages visited, collected automatically through standard website analytics.

2. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and book strategy calls.
  • Deliver, manage, and invoice the services or packages you purchase.
  • Communicate with you about your account, campaigns, or ongoing work.
  • Improve our website, services, and marketing.
  • Meet legal and accounting obligations.

3. Legal Basis for Processing

We process personal data on the basis of your consent (e.g. submitting a contact form), the necessity of processing to perform a contract (e.g. delivering a paid package), and our legitimate business interests in operating and improving our services.

4. Payment Information

Payments for our packages are processed through PAYONUS, our third-party payment processor. We do not collect or store your full card, bank, or payment credentials on our own systems — these are handled directly and securely by PAYONUS in accordance with its own privacy and security practices.

We retain only the transaction records necessary for invoicing, accounting, and legal compliance (e.g. amount paid, date, package purchased).

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to remember preferences, understand site usage, and improve performance. You can disable cookies through your browser settings; some site features may not function as intended if you do so.

6. Third-Party Services

We work with the following categories of third-party services, which may process limited data on our behalf:

  • PAYONUS — payment processing.
  • Calendly — scheduling of strategy calls.
  • WhatsApp Business — client communication.
  • Google Maps — location display on our Contact section.
  • Website hosting and analytics providers.

These providers have their own privacy policies governing how they handle data, and we encourage you to review them.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting, or reporting requirements. Contact form submissions and client records are retained for the duration of our working relationship and a reasonable period afterward, then securely deleted or anonymized.

8. Your Rights

Depending on your location, you may have rights under applicable data protection law, including Nigeria’s Data Protection Act (NDPA) 2023, to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data, subject to legal or contractual retention requirements.
  • Withdraw consent to marketing communications at any time.

To exercise any of these rights, contact us at contact@neondotcreatives.com.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect the personal data we hold. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our services are intended for businesses and individuals aged 18 and older. We do not knowingly collect personal data from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us at:

Email: contact@neondotcreatives.com

Website: neondotcreatives.com